1.1. The REVcaller Service utilizes third-party AI voice bot technology (e.g., Retell.ai, ChatGPT) to make outbound calls to a list of contacts ("Contact List") provided by You ("Your Contacts") for User-defined purposes such as client nurturing, marketing, and client engagement, as agreed between You and Transparent Corp.

1.2. Calls are made using a telephone number ("Dedicated Number") provisioned for Your exclusive use during Your active REVcaller Service subscription through Transparent Corp's account with a third-party telecommunications provider (e.g., Twilio).

1.3. The REVcaller Service generates call outcome summaries and basic analytics related to the disposition of calls ("Call Analytics") based on the calls made. For clarity, the REVcaller Service as provided to You does not typically include the provision of call recordings or full call transcripts to You, unless explicitly agreed otherwise in writing.

2.1. Provision of Information for Dedicated Number:

2.2. Contact Lists and Consent for Calling (User's Sole Responsibility):

2.3. Lawful Use and Call Content:

2.4. Indemnification (Specific to REVcaller): In addition to any indemnities set forth in the General Terms, You agree to indemnify, defend, and hold harmless Transparent Corp, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees and disbursements on a full indemnity basis) arising out of or in any way related to: (i) Your provision of inaccurate, incomplete, or unlawful Registration Information or Contact Lists; (ii) Your failure to obtain necessary consents from individuals on Your Contact Lists or Your failure to comply with DNCR requirements and all other applicable telemarketing and privacy laws; (iii) the content, nature, or purpose of Your call campaigns conducted via the REVcaller Service; (iv) any breach of Your warranties, representations, or obligations under this REVcaller Addendum; or (v) any claim by a recipient of a call made via the REVcaller Service on Your behalf.

3.1. Registration Information: Your Registration Information will be used by Us and shared with Our third-party telecommunications provider (e.g., Twilio) as necessary for provisioning, managing, and ensuring compliance related to Your Dedicated Number.

3.2. Contact Lists: Your Contact Lists are provided to Us by You for the sole purpose of executing the agreed call batch(es) via the REVcaller Service. We will use the list to input into the third-party AI voice bot system (e.g., Retell.ai). We will not use Your Contact Lists for any other purpose. We will securely delete Your Contact Lists from Our active systems within seven (7) business days after the completion of the relevant call batch and the successful delivery of Call Analytics to You.

3.3. Call Analytics: Call Analytics (objective outcomes, not transcripts or recordings, unless otherwise specifically agreed in writing) are generated based on the calls made and provided to You. This data relating to the outcomes of calls to Your Contacts belongs to You. We will securely store copies of Call Analytics provided to You on Our systems (e.g., secure Google Drive folders) for a limited period (e.g., up to seven (7) business days after confirmed delivery to You, or as otherwise agreed) primarily for the purpose of ensuring delivery and providing immediate support, after which they will be securely deleted from Our active systems. You are responsible for downloading, reviewing, and securely storing Your Call Analytics once delivered.

3.4. Internal Training Recordings (Transparent Corp's Use):

4.1. Fees: Use of the REVcaller Service requires payment of an upfront AI Bot setup fee and pre-payment for call packages or credits as per Our current pricing schedule, which will be provided to You prior to engagement.

4.2. No Refunds: Once the AI Bot setup fee has been paid and work has commenced on setup, or call packages/credits have been purchased and any portion thereof has been scheduled or executed, no refunds will be issued for such fees or consumed calls/credits under any circumstances, except as may be strictly required by the Australian Consumer Law. Unused pre-paid calls/credits may be subject to an expiry period as specified at the time of purchase.

4.3. Dedicated Number Maintenance and Cancellation:

5.1. Service Operational Hours: The REVcaller Service is generally available to initiate and execute call batches on Australian business days, typically Monday to Friday, between 10:00 AM and 4:00 PM AEST (Brisbane standard time), excluding Queensland public holidays. Transparent Corp may designate other unavailable days or times with reasonable notice where possible (e.g., for system maintenance or capacity management).

5.2. No Guarantees of Call Outcomes or Connection Rates: Transparent Corp does not guarantee any specific call completion rates, connection rates, answer rates, lead generation success, or any particular outcomes from Your call campaigns conducted via the REVcaller Service. The effectiveness and results of the REVcaller Service depend on numerous external factors, including the quality and accuracy of Your Contact List, the nature and clarity of Your call script/objective, the responsiveness of Your Contacts, network conditions, and the inherent limitations of AI and automated calling technologies.

5.3. Reliance on Third-Party AI and Telecommunications: You acknowledge and agree that the REVcaller Service relies heavily on third-party AI technologies (e.g., Retell.ai, ChatGPT) and third-party telecommunications infrastructure (e.g., Twilio). The performance, capabilities, accuracy, and availability of these underlying third-party systems are subject to the terms, limitations, and operational stability of those providers. Transparent Corp is not liable for errors, biases, failures, downtime, or limitations originating from these third-party AI or telecommunications systems. We will use commercially reasonable efforts to work with these providers to resolve issues but cannot guarantee their uninterrupted or error-free operation. You agree to comply with any acceptable use policies of these third-party providers that We notify You of.

5.4. Call Analytics: Call Analytics are provided based on the information and signals received from the AI voice bot system and telecommunications network. While We strive for accuracy, We do not guarantee the complete accuracy or real-time delivery of all Call Analytics. Delivery of Call Analytics is typically within forty-eight (48) hours from the completion of the last call in a batch.

5.5. User Testing and Approval: For AI Bot setup, You will be given an opportunity to test the configured AI Bot prior to live deployment of a call campaign. Your approval to proceed with a live campaign signifies Your acceptance of the Bot's configuration at that time.

5.6. The general disclaimers and limitations of liability set out in Clauses 8 and 9 of the General Terms apply fully to the REVcaller Service provided under this Addendum.

6.1. In addition to any general Acceptable Use Policy outlined in the General Terms or any separate AUP document provided by Transparent Corp, You specifically agree not to use the REVcaller Service, nor allow it to be used:

6.2. Transparent Corp reserves the right to review proposed call campaign purposes, scripts, or objectives and may, in its sole discretion, refuse to execute or continue any campaign it deems to be in violation of this Addendum, applicable law, or ethical standards, or that could harm Our reputation or that of Our providers. We may suspend or terminate Your access to the REVcaller Service for any violation of this Acceptable Use section.

7.1. Term: This REVcaller Addendum commences upon Your first payment for or use of the REVcaller Service and continues until terminated by either party as permitted herein or in the General Terms.

7.2. Termination by User: You may terminate Your use of the REVcaller Service at any time by providing written notice to Transparent Corp. Termination will be effective upon Our acknowledgment, but no refunds will be provided for unused pre-paid call packages/credits or setup fees, as per Clause 4.2.

7.3. Other termination rights and consequences are as per Clause 7 of the General Terms. Upon termination, Your right to use the Dedicated Number provisioned for the REVcaller Service will cease, and the number will be de-provisioned.